Suppose you or a loved one are receiving the help and support of homecare services. In that case, you will already appreciate the benefits of having the added care at home to support your independence with daily living. But it is important to check along the way that the services you are receiving still align with your requirements and continue to do so. Here we look at how you can ensure that the services you receive meet the needs of yourself or a loved one.

Establish your goals

You may already have a homecare provider who has worked with you to put a care plan in place outlining the level and type of services required. This can include any goals that have been set, such as improving mobility or getting out in the community. These goals can change over time, so continuing conversations about them is essential. Right At Home offer homecare services in Alton, Bordon and the surrounding areas and practice a person-centred approach with our clients that ensures they play an active part in their care. We understand that our client's needs and circumstances are unique, so we collaborate to create a care plan that respects their autonomy and fully involves their decision-making. Open and honest conversations are key so we all remain on the same page. Our caregivers also ensure that they check in with their clients and regularly review their care plans—that way, any changes in requirements are noted so that adjustments can be made to suit them. 

Make notes 

Making notes when you or a loved one are receiving care at home is a valuable practice that enhances the effectiveness and continuity of your care. It can be challenging to remember exactly what has been discussed, so documenting meetings and important conversations allows you to keep up with everything. It is also an excellent way to ensure you follow any advice you are given. It will enable you to monitor progress and keep a record for future discussion and decision-making. These notes help you keep organised and are a valuable tool for tracking the success and adherence of the care plan.

Ask questions

Feel free to ask questions or voice your concerns about the services you are receiving if you need to. Communication is key to getting the most out of your home care provider and ensuring your needs, or those of a loved one, are met. Right At Home encourage our clients to ask questions as they are an important way of ensuring that our services meet their expectations. Effective communication is also vital in establishing a trusting relationship and a better understanding of the care provided. When you ask questions, it allows you to actively participate in your or your loved one's care and make informed decisions about it going forwards. Being informed puts you in the best position when discussing things with your caregiver and family.

Provide feedback

Feedback is a crucial part of the homecare journey as it helps your homecare provider know when they are doing a good and effective job. It also helps them to understand how it is benefitting you. When you share your thoughts, concerns and suggestions, you support the service to meet your needs. Not only does feedback allow you to express your feelings about the care being received, but it also highlights the things that are working well and areas that may need to be adapted. Homecare service providers and caregivers also appreciate feedback as it helps them evaluate and adjust their approach, if necessary, for you and future clients. In that respect, feedback is beneficial for all involved in the process. 

By following these suggestions, you can ensure that the homecare services you receive meet your needs. You'll better understand what is expected and be able to provide your caregiver with the necessary feedback to ensure that they are delivering the highest quality of service possible. This will help you make the most of your homecare services and ensure your needs are met. 

Now that you better understand how you can ensure your homecare services are working well for you, why not call Right At Home on 01420 481716 to find out how we can help? Our care managers will be happy to help answer any questions you have.

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