2021 Client and Staff Feedback Results
Published: 08/05/2021
The latest independent and confidential survey results are back informing us what our Clients and CareGivers think of Right at Home Basingstoke. We are delighted to see that we have maintained our very high level results on client care and that the efforts we have put in to supporting our care team have been reflected in their feedback.
Client Feedback
Clients continue to highly rate our services with a 95% approval across a range of measures including making the feel safe, making a difference to them every day and, a good understanding of their care needs. Very importantly, 100% of those surveyed agreed that their CareGivers treated them with respect.
This survey was all carried out as we went into the start of the first COVID lockdown and therefore the results reflect the understandable nervousness of many of our clients at the time.
CareGiver Feedback
The outstanding CareGiver feedback made us very proud. Our team rated Right at Home Basingstoke 100% on a host of measures including:-
- Understanding what is expected of them
- Have access to all the training needed to do their job well
- Would rate the initial training as good or excellent
- Would recommend Right at Home Basingstoke's services
- Are proud to work for Right at Home
The ratings resulted in Right at Home Basingstoke achieving the Workbuzz 5 Star Employer rating - a fantastic achievement and placing us in the top echelons of Homecare Agency employers.
We will now be taking time to analyse the results in more detail to produce a plan looking at where we can improve further.
If any of these results have made you think you should be talking to us about providing care for you or your loved one or, you are looking for a highly rewarding role with an employer who really cares about you and your development, please get in contact.
