WorkBuzz Survey Results - Right at Home Basingstoke

This years independent and confidential survey results have landed. These results tell us what our Clients and CareGivers really think of Right at Home Basingstoke. Once again, the results are exceptionally positive. Our clients recognise the efforts we have put in to supporting them getting the right care with the right carers. Our CareGivers recognise the significant efforts the office team put in to supporting them.

Client Feedback 

Clients continue to highly rate our services with a 95% approval across a range of measures including making the feel safe, making a difference to them every day and, a good understanding of their care needs. Very importantly, 100% of those surveyed agreed that their CareGivers treated them with respect.

This survey was all carried out as we went into the start of the first COVID lockdown and therefore the results reflect the understandable nervousness of many of our clients at the time.

CareGiver Feedback

The outstanding CareGiver feedback made us very proud. Our team rated Right at Home Basingstoke 100% on a host of measures including:-

• Understanding what is expected of them
• Have access to all the training needed to do their job well
• Would rate the initial training as good or excellent
• Would recommend Right at Home Basingstoke's services
• Are proud to work for Right at Home

The ratings resulted in Right at Home Basingstoke achieving the Workbuzz 5 Star Employer rating - a fantastic achievement and placing us in the top echelons of Homecare Agency employers.

We will now be taking time to analyse the results in more detail to produce a plan looking at where we can improve further.

If any of these results have made you think you should be talking to us about providing care for you or your loved one or, you are looking for a highly rewarding role with an employer who really cares about you and your development, please get in contact.