Providing Compassionate Person-Centred Care at Right at Home Bishop's Stortford and Braintree
Published: 14/08/2023
Introduction
Right at Home Bishop's Stortford and Braintree is a leading homecare provider that delivers consistently high quality, compassionate, person-centred care to its Clients. We establish our Clients' needs and wishes and then focus on creating bespoke care plans, building meaningful relationships and empowering Clients to maintain their independence and quality of life. In this blog, we give an overview of how Right at Home Bishop's Stortford and Braintree provides person-centred care to its Clients.
Detailed Assessments
We don't like to turn up unprepared! We find out as much as possible over the phone beforehand. Once all parties are happy to proceed we undertake a comprehensive face-to-face assessment that takes into account the specific wants, needs, interests, and health conditions of each Client. Our assessments are carried out by trained care professionals. We also like to make sure that key family or friends are present so that we gain a full understanding of our Client's requirements and preferences. This detailed and consultative approach enables the creation of a tailored care plan which caters to our Client's personal circumstances.
Bespoke Care Plans
Based on the assessment, Right at Home Bishop's Stortford and Braintree creates personalised care plans that are flexible and adaptable to changing needs, as and when they arise. Our care plans cover a range of services, including assistance with day-to-day activities, medication administration, companionship, and specialised care for more complex care needs. By focusing on an individual's strengths and goals, the care team helps Clients achieve the highest level of independence and safety.
Compassionate and Skilled CareGivers
Once the plan has been agreed, the success of person-centred care depends on the professionalism, quality and empathy of the CareGivers who deliver the plan. Right at Home Bishop's Stortford and Braintree is therefore careful when selecting its CareGivers, ensuring they have not only the necessary professional skills, but also the compassion and dedication needed to foster meaningful relationships with Clients.
We look for CareGivers who have an interest and a passion for looking after those around them. We know that if we invest in our valued CareGivers then they will feel competent, supported and empowered to look after our Clients. We do this through training, buddying, trusting individuals, regular communication, rewarding and celebrating individual team member's outstanding work and providing proper career paths.
We like to make sure our CareGivers and Clients are well matched in terms of personality and interests. By matching Clients with compatible CareGivers, we build a sense of trust and familiarity that enhances the overall Client experience.
Regular Observation and Communication
Person-centred care is an ongoing process that requires communication and observation. Right at Home's dedicated care team maintains regular contact with both Clients and their families to review the care plan, make adjustments as required, and to manage any concerns promptly. We take pride in how responsive we are to our Clients and we always try to resolve any concerns as quickly as possible. We are proactive and this approach ensures the care package remains relevant and effective as our Clients' needs evolve.
and Lastly...
Right at Home Bishop's Stortford and Braintree aims to be the best homecare provider in the local area. We know that genuine person-centred care can make a significant and positive impact on the lives of those in need of homecare.
This is our latest Client review: “Right at Home have been looking after my mum for nearly two years. When I needed to find carers, I was very worried about availability and would my mum 'take to them' as she was very particular and demanding. Right at Home responded very quickly, I had a care package in place in a few days. They also took time to understand her character and her wants as well as her needs. This resulted in my mum having carers she liked and who were also very competent. Since day 1, Right at Home have treated my mum with great care and compassion and have been very flexible and responsive to changes. I would definitely recommend the team at Right at Home.”
By embracing a client-centric philosophy and employing compassionate and skilled CareGivers, we create a supportive environment where Clients can thrive and retain their independence. If you would like to find out more then please call the office and speak to our friendly team on 01371 704790.
