Reflections on a fulfilling 2019
Published: 29/12/2019
As we leave the year behind and move in to a new decade, we look at some of the exciting things that we at Right at Home Bromley achieved in 2019.
One of our biggest highlights this year was leaving our old office and moving into a bigger premises on Bromley Road, Beckenham which makes it easier for people to see and visit us. Although this is very exciting, I will miss our old offices in Bromley Common very much. Our first office is where we setup our home care service, it has lots of memories and has served us well. It has helped us to get where we are today.
We have some great memories of our old office. Our first caregivers (who are still with us today), the many events that we held in our old office and of course, all the drama and fun we had!
Looking back at the year, we cared and supported for more people than ever. Our services reached more people across Bromley, Beckenham, Chislehurst and Orpington.
Many of our clients have commented that our services have served them very well and have been a complete breath of fresh air compared to previous care they have received.
In the survey which we conducted earlier in 2019, all of our clients surveyed said they would recommend our services. And 100% of our client’s said we have an excellent understanding of their care needs.
We are very proud of the feedback. The comments from the survey were very positive and motivating for the team.
2019 year saw us being rated a top 20 London homecare provider on homecare.co.uk for the second year in a row, this award is a testament to the high quality care that we provide especially because the reviews on homecare.co.uk are all independently verified. I am very proud of this award and I feel we must go for this award again in the new year.
2019 was also a great year for us at the Bromley Business Award, although we did not quite win an award, we were nominated in four categories and came second in Best Customer Service and Best New Business. This was great recognition for our new business and great recognition for our team.
The new year, our ambition and drive to provide high quality services will be taken to a new height. We aim to become a household name in our local community and A beacon of advice, reliability and trust.
Moving to our new office on the street means more people can access and learn about our services and how we work, which they may have not considered before.
We have many exciting initiatives in-store for the new year. our main focus is to continue to provide our high quality services, and to look for opportunities to serve the community more than before.
We will also be launching our Companionship Café, more details to follow in future posts.
Finally, We understand our caregivers are behind our successes, and we will value and celebrate their dedication. I feel strongly that our caregivers are what makes us stand out, our caregivers achievements and work is something that we take pride in and love to shout about.
As we move into this new year, all the team at Right at Home wish you a prosperous and healthy new year.
We look forward to further expanding our home care services throughout Bromley, Beckenham, Chislehurst, West Wickham and Orpington.
Raja Lohia
Managing Director
