Case Study: From a Small Start to Full-Time Support: Adapting Care to Mrs B’s Needs
Published: 19/03/2025
Mrs B’s care journey began with minimal support but gradually increased as her needs changed. From companionship to 24/7 live-in care, we adapted her care package to ensure safety, comfort, and peace of mind.
How Has Our Care Made a Difference?
Support Provided & Care Journey:
When Mrs B, a 74 years old lady living in Chippenham, first joined Right at Home Chippenham, she was living alone with her children far away. In the early stages of dementia, she required minimal support—just two hours of companionship and home help once a week. To maintain her independence while ensuring regular assistance, we started with a small care package.
After eight weeks, as Mrs B became more comfortable with our CareGivers, we increased visits to twice a week. However, an unexpected fall affected her mobility, making daily activities more challenging. In response, we adapted her care plan to include assistance with walking, medication management, and regular doctor appointments. Her family, though distant, found reassurance knowing she had reliable and compassionate care.
As her condition progressed, Mrs B required support at night to prevent falls and confusion. We introduced night-time care, providing further security. Soon, her daytime needs increased as well, prompting another adjustment to her care package.
Six months into her journey with us, Mrs B’s needs had grown to require 24/7 support. Collaborating closely with her family, we transitioned her to live-in care, ensuring she remained safe and comfortable in her own home.
Positive Progress:
Despite the challenges, Mrs B benefited from the structured and responsive care plan. With regular assistance, she regained confidence in her mobility and daily routines. Medication was managed effectively, helping to stabilise her condition. Having familiar CareGivers provided comfort, reducing her anxiety and improving her overall well-being.
Feedback from Mrs B, her family and our CareGiver:
Mrs B shared, “At first, I wasn’t sure about having help, but now I look forward to my CareGivers visiting. They make me feel safe and cared for.”
Her family expressed their gratitude, “Living far away, we worried about Mum, but knowing she had such wonderful CareGivers put our minds at ease. The way her care adapted over time gave us confidence she was always in good hands.”
A CareGiver added, “It’s been amazing to see Mrs B become more comfortable with us. Helping her stay safe and happy at home has been so fulfilling.”
FAQs
- Can care packages start small and be adjusted over time?
Yes, we offer flexible care plans that can start with minimal support and gradually increase or decrease based on the client’s progress and changing needs.
- What kind of personal care support do you provide?
We assist with daily tasks such as bathing, dressing, toileting, medication management, and mobility support, always ensuring dignity and comfort.
- Is there 24/7 communication with clients?
Yes, our office team is available 24/7 for urgent support. You can contact our on-call phone number for any emergencies.
- How do you keep families informed about their loved one’s care?
We provide regular updates and reassurance, especially for families living far away. Through our app, you can access the roster, visit notes, and medication support for instant updates. We also arrange regular reviews with clients and NOK to assess their evolving needs. If you ever need support, our office team is always just a call away.
Next Step
- Contact us to schedule a care assessment: Reach out to arrange a convenient time for a visit and encourage family members to be present.
- Care assessment & personalised care plan: Our Client Care Manager will discuss your health conditions, the support you need, any goals you want to achieve, and your daily routine. Based on this, we will create a tailored care plan, including the types of care required, visit frequency, and other details to best support your needs.
- Start service within 48 hours: Once the deposit is paid, we can begin the service within 48 hours, depending on availability and capacity.
