Client Success Story: Flexible Home Care for Mrs B in Chippenham

At Right at Home Chippenham, we believe that quality homecare begins with understanding each person’s unique needs and preferences. One of the families we support had been looking for dementia care that would allow their loved one, Mrs B, to stay safe and independent in the comfort of her own home. That's where we can help. 

If you're exploring homecare services for a loved one, her story might help you understand what personalised support can truly look like.

How Has Our Flexible Home Care Made a Difference?   

Every person’s needs are different — and that’s why our approach to home care in Chippenham is always unique to that individual.

When the family of Mrs B, a 74-year-old lady living in Chippenham, first reached out to Right at Home, she was living alone with her children far away. At the early stages of dementia, she wanted to maintain independence, but her family wanted confidence that she would be safe. In the first few weeks, we began building trust with Mrs B through short, one-on-one visits. Our 'No Stranger' policy ensures that new CareGivers are always introduced by someone familiar, fostering a sense of trust and continuity in the care we provide

Responding To Mrs B's Changing Needs

After eight weeks, Mrs B was enjoying her visits and welcomed us more often. But when she experienced an unexpected fall, her mobility and confidence took a knock, making daily activities more challenging. In response, we started visiting twice a week and adapted her care plan to include:

• Help with walking and moving safely around the home
• Medication reminders and monitoring
• Transport and support at medical appointments

Our team also supported her family — providing regular updates through our secure care app. That transparency is a key part of our elderly care services in Chippenham. Her family, though not living locally to Chippenham, found reassurance knowing she had reliable and compassionate care.

Introducing Overnight Support and 24-Hour Live-In Care

Mrs B often experienced confusion at night, and her family became concerned about her falling again. We introduced overnight care to provide a calming presence, and after six months, live-in care became the right fit for her. By working closely with key family members, we were able to provide dedicated, round-the-clock support—enabling Mrs B to continue her familiar routines. This outcome reflects what so many of the people we support want: to stay in a place they know and love.

Mrs B's family expressed their gratitude, “Living far away, we worried about Mum, but knowing she had such wonderful CareGivers put our minds at ease. The way her care adapted over time gave us confidence she was always in good hands.”

Positive Progress Through Dedicated Support

As Mrs B’s care continued, the impact became clear. With the right support in place, she grew more confident in her mobility and settled back into familiar routines. Having regular, trusted CareGivers by her side helped ease her anxiety and brought a renewed sense of comfort at home.

Mrs B shared, “At first, I wasn’t sure about having help, but now I look forward to my CareGivers visiting. They make me feel safe and cared for.”

The little things like having help getting ready in the morning or chatting over a cup of tea became meaningful moments of connection. Over time, Mrs B began to feel not just supported, but truly cared for.

Right at Home Client Care Manager Crystal added, “It’s been amazing to see Mrs B become more comfortable with us. Helping her stay safe and happy at home has been so fulfilling.”