Give Us Your Feedback

Our aim to improve services means that we will not only learn from where we need to make changes for the better, but we will also learn from what we do well.

Complaints will be acknowledged, whether they are made verbally or in writing and will be resolved by way of an apology or explanation about the circumstances after a full investigation. If a complaint is going to take longer to investigate than originally anticipated, we will write again (as soon as we know it is going to overrun) to explain the delay and the new expected completion date. We will also inform the complainant by letter or email.

How to leave your feedback:
Phone: 0208 432 9788
Send a letter:

Office Address:
Prospect House
67 Boston Manor Road
Brentford
TW8 9JQ

Fill in the contact form below.