An Outstanding achievement for Right at Home Isle of Wight
Top ratings in 3 of 5 domains in their first ever Care Quality Commission inspection
Published: 19/11/2022
We are so proud to announce that our Isle of Wight team have been found OUTSTANDING in their first ever CQC inspection results!
The business, which has been running for less than two years, achieved the highest possible rating in 3 of the 5 domains - Caring, Well led and Responsive.
The Isle of Wight franchise was started by former accountant Vicky Butler and within their first year the business could afford to employ her partner Paul too, giving the couple their dream of building their own destiny.
We have loved welcoming them into the franchise, as our values align completely. Vicky and Paul, pictured left and right above with their team, have followed the franchise model and ensured the quality of their care sets them apart from their competition. Equally importantly, they are also building a loyal team who know how much they are valued and are motivated to deliver exceptional care to their Clients.
They said: "We are so proud of our Right at Home family. Every one of our CareGivers and office team working together to achieve this outcome of an Outstanding CQC inspection result, and to ensure we are making a difference every day to our client's lives. We wouldn’t have it any other way."
So, what makes Right at Home Isle of Wight's care Outstanding?
We've shared some notable comments from the Inspector below - comments which nod to extreme strength of leadership, and a culture of excellence which transcends through every level of the business:
- “People were placed at the heart of the service and benefitted from a management and staff team who were committed to ensuring they received a service which was exceptionally caring”.
- “Care staff, the registered manager and the providers knew all the people who used the service remarkably well and this was demonstrated during the inspection as well as feedback from people and their relatives. A relative said, "The service is absolutely superb, I can't speak highly enough of them and they certainly go above and beyond to make sure that [person] gets what they need and want”
- “The service had taken innovative steps to support people to be able to express their needs, views and wishes. For example, a staff member worked closely with a person and identified the person was particularly fearful of losing their ability to verbally communicate due to a health condition. This staff member went above and beyond to find ways the person could continue to express themselves and communicate”.
- “People and relatives felt that the way the service was led was exceptional and we received continuous positive feedback for the providers, registered manager and staff”.
- “Both the providers and the registered manager demonstrated a passion and dedication to make the service the best it could be. This approach was reflected in the whole staff team who were all motivated to perform their role to the best of their ability.”
