Innovating our care services to keep loved ones safe

Here at Right at Home, we want to ensure we are delivering the very best service for our Clients, their families, and our franchisees. That’s why this month, we’ve launched a new service, known as Right at Home Lite, to support even more people to continue living independently in the comfort of their own home.

The additional service will start in three of Right at Home’s offices – Right at Home South Cheshire, Right at Home South Liverpool and Right at Home GF – with the aim of giving families peace of mind in between their loved ones’ care calls, and to act as a stepping-stone for those considering homecare.

The service is especially valuable at this time, when the coronavirus has restricted so much movement and more people need to self-isolate.

The Right at Home Lite service is being offered in partnership with Alertacall, providers of digitally enhanced daily contact that confirms health and safety, detects changing needs and improves customer care. The company already provides services to tens of thousands of older people, and other individuals with higher needs, across the UK.

Clients are given a specially designed device with an OKEachDay button, which they press once a day, or more often as required. This sends a signal to Alertacall which confirms the Client’s contact and that they are able to receive information and prompts. Clients who choose not to engage digitally will receive a call from a trained adviser from the Alertacall team and the trained adviser will talk and exchange information with the Client.

The two businesses share the mutual goals of improving quality of life and helping customers retain independence in their own homes.

Martin Cutbill, Director at Alertacall added: “We are absolutely delighted to be working with Right at Home to launch what is a truly innovative solution in domiciliary care. The Right at Home Lite service will operate 365 days a year and will be a valuable safety net when additional support is wanted outside of the times when in-home care is provided. Furthermore, in these times, the ability to talk to our teams will make a huge difference in reducing the effects of social isolation.