If you are someone who loves to engage with others and wants to have a positive impact within your local community, how can you know when you’ve found the right care franchise to suit you? Right at Home discuss what they believe to be the most important element of their franchise: The people.
Too many people feel disconnected in the workplace. The way people work has massively changed over the last couple of decades. So, how can you build a business which offers a real sense of belonging? For your staff, your Clients, and even for you? It takes just one person to decide to be the change, in order to see change, and have a real and lasting impact on their local community.
The right franchisees
Right at Home is a homecare franchise, filled with people who knew they had more to offer. They invested in a Right at Home franchise, because they wanted to see that what they did was making a difference.
They connected with the Right at Home philosophy for business: people first. The whole network, from CEO Ken Deary, to the National Office, franchisee network, and their staff, are all fully committed to deliver outstanding care across the UK. And they have a sense of being part of something worthwhile.
Right at Home have received the Work Buzz 5* Franchisee Satisfaction award for six consecutive years. This award is determined based on the anonymous scores and feedback from franchisees.
“I started my franchise in mid-2016 and cannot speak highly enough of the support I have received to establish my own business, and of their incredible drive to ensure their training and support to all franchisees is of an increasingly higher level.”
“The entire process from my first discovery day to getting my first client has been a fantastic start. The support from the National Office is second to none, and I always felt valued and part of the Right at Home family.”
“I have absolute faith in our national office team in driving the brand in the right direction, and in particular Ken Deary as the CEO ensuring that his vision is reached. They are clear that the over-riding driver of the business is ‘outstanding quality’.”
To be one of only four franchises in the UK that are consistently awarded 5* status (and the only homecare franchise), Right at Home powerfully demonstrate how they have established a people-first environment that franchisees genuinely feel involved with.
Building the right team
Right at Home offices are a thriving environment for CareGivers to feel connected with the ethos of the business. They are also invested in a desire to provide outstanding care to Clients – treating them as one of their own. The CareGivers feel supported and inspired by the business owner. They often go the extra mile to ensure Clients’ independence is supported, so they feel genuinely cared for.
“I joined RAH as a CareGiver and worked my way up to Deputy Manager. I have worked for a number of care companies over the years and have never found a company so passionate about providing fantastic care for their clients, whilst looking after all of the CareGivers as well. I would never have dreamed of popping into the office of a previous company for a cuppa and a chat, yet here, this is normal for CareGivers. The values and ethos of this family-run company are everything you could hope for in a care company.”
In June, Right at Home Solent and Southampton franchisees, became the first RaH franchisees to win the bfa’s coveted Franchisee of the Year award, alongside their Customer Engagement award. The husband and wife team, Kev and Amy Popat, run an Outstanding-rated £1.5 million business, and have developed a sense of unity among their team of CareGivers and office staff.
To have the right impact on clients
As a franchisee with Right at Home, you will feel connected with the rest network, rather than feeling like you have to do it alone. Right at Home’s exceptional team of expert trainers deliver full training on how to run your business, as well as in all the systems and processes developed to benefit your business. This includes a specially created app, so Clients and their families can receive live updates from their CareGivers.
The people who benefit the most from exceptional homecare, are the Clients. Right at Home is the most highly recommended national provider of homecare on the UK’s biggest homecare review site, Homecare.co.uk. They have a group score of 9.8/10. This offers new franchisees a fantastic platform from which to market their services, based on Clients’ confidence in the quality behind the brand.
“I have found Right at Home run a very professional company, combined with a genuine desire to provide compassion and care. Although they are a commercial enterprise, I have come to regard them as more like friends of the family than paid care providers.”
Husband of Client, Medway.
“I can’t fault the care my Mum received, nor the support from the team leader and her team. This definitely enabled her to stay in her home for at least a year longer than we imagined. Mum loved the company and as her needs changed, everything possible was done to accommodate this and give the additional support we requested. I’d also highlight the compassion and kindness shown not only to Mum but her wider family.”
Daughter of Client, High Wycomebe.
Right at Home closely adheres to the Care Quality Commission (CQC)’s guideline for Outstanding care. This will form the foundation of the training you will receive from them. As a result, over the last 12 months, almost 40% of Right at Home businesses inspected by the CQC were rated as “Outstanding” – compared to just 3% across the homecare industry.
Are you the right person?
Combine Right at Home’s award-winning business with your personal desire to make a difference. In our two-way process, you could become part of a caring community of business owners.
