To be the best Care company in the area Right at Home needs to have happy, motivated and trained staff. Thats why we have undertaken a pulse survey in November to get their feedback. We have put an action plan in place to improve the areas where we can and the bottom of this page. If you want to join a team that cares give us a call on 01628 200068.
| Area Requiring Improvement |
Action/s |
| Caregivers feeling motivated in their role |
- Besides our ‘reliability monthly bonus’ (£25 for part-time and £50 for full-time) and ‘employee of the month scheme’ (£30 voucher reward) , we have introduced an additional yearly reward scheme in December 2018 ‘Employee of the year’ . This is based on results ofthe ‘Employee of the Year – Nomination’ survey responded to by clients and caregivers.
- Positive client feedback – we are focusing on ensuring that all compliments are recorded in People Planner and communicated to caregivers via a phone call and/or email.
- More regular team building social activities – organising regular activities such as drinks at The Bear in Maidenhead for caregivers to attend on a monthly basis and a coffee morning at the office on Friday’s.
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| Promoting conversations between caregivers and senior colleagues |
- Senior colleagues are available to contact via a phone call through WhatsApp and directly in the office.
- We have organised Friday coffee mornings but will do so more consistently to encourage caregivers to talk to their senior colleagues more openly and regularly.
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| Delivering excellent training |
Besides promoting NVQ Health and Social Care Diplomas during interviews and supervisions, this year we will provide:
- A customer experience training session.
- Challenging behaviour refresher training.
- Cognitive support programme – to support clients during longer visits with cognitively challenging activities.
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| Reinforcing understanding of policies and procedures |
- We will continue to encourage our caregivers to use Home Hub and monitor their E-learning refresher training which covers policies and procedures.
- Caregivers are aware that they are able to contact our Training Manager via email, phone or directly in the office to clarify and/or reinforce their understanding of policies and procedures.
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| Line Managers providing constructive feedback |
- Supervisions will focus further on providing constructive feedback and reviewing previous feedback to evaluate progress.
- During supervisions, caregivers are being asked to write a magic moment that demonstrates how they are going ‘the extra mile’ for a client.
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| Raising awareness on gaining an employment contract with guaranteed working hours |
- During interviews, we are now informing applicants that they can request gaining such contract if they are reliable following their probation period.
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| Paying visits when cancelled unexpectedly |
- A new client contract – involves the client guaranteeing payment if they are admitted to hospital for up to two weeks. This payment would be passed on to the caregivers.
- If visits are cancelled 24 hours before scheduled time – clients are charged and caregivers are paid for the scheduled visit.
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