The 8 key steps to ensure consistent premium quality care

How we review home care provision

For the sake of the people who receive home care it is absolutely vital that providers such as Right at Home, Maidenhead monitor the care being provided. Our clients are our top priority, so we have 8 key procedures in place that allows us to monitor, assess and where necessary change the home care service we provide.

1. QR Code check-in

All staff are electronically monitored with a QR code on their mobile phone which allows us to check which client they are with and for how long. It’s a useful extra protection to reinforce and check that the manual logs completed by the carers correctly reflect how long they spent with the client.

2. Spot Checks

We regularly carry out random spot checks during carers visits, which involves arriving unannounced to observe that the care delivery meets the high standards our clients expect and that they are fully satisfied with the care they receive.

3. Code of Conduct

Our Code of Conduct lays out in detail how our CareGivers should act with the clients trusted to their care. All of our carer’s are highly trained and believe implicitly in the premium quality standards set out in the Code. It’s one of the reasons why we are recognised as the number one trusted home care agency by the leading independent review site homecare.co.uk.

4. Regular Surveys

Regular anonymous surveys of both CareGivers and clients provides us with valuable feedback. They help us to plan, to take on board suggestions for improving the service we provide and to act in a prompt and positive manner.

5. Communication Logs

Family members and office staff can also use the Communication Logs in the client’s online care planning software to monitor the delivery of care. On this log the CareGiver will detail what care has been provided in the last visit, so that others can see what’s been happening and respond accordingly. Family or loved ones can also use these logs and if they want to advise the CareGiver of a particular issue they can contact the office.

6. 24/7 Communication

We are passionate about good communication between everyone involved in the Client’s care. Families or loved ones can talk to our office team whenever they need, though most dialogue is with the CareGiver. However, we have a 24/7 support line accessible for both CareGivers and loved ones to ensure there is always someone available for additional support.

7. Checklist of Tasks

Where the level of support is high we will provide CareGivers with a checklist of tasks to be carried out on particular visits. It ensures nothing is overlooked and that everything that needs to be done, gets done.

8. Formal Care Reviews

Regular formal Care Reviews are provided for every client, depending on their needs these are quarterly or every six months. Care Reviews are carried out outside the scheduled visits with everyone involved in the client’s care. They are an opportunity to assess needs and review the level of care that needs to be provided in the future.

The client’s regular carer, the client themselves, their family and the care manager will be involved in the review, which will be followed up and confirmed in writing so that everybody knows what was said and agreed.

Home Care support that Achieves Positive Results

We pride ourselves on delivering the best possible quality of care and support, helping people not only to manage their day to day lives but to achieve positive outcomes and to regain degrees of independence and opportunities that may have slipped away.

The eight steps we have in place to review and monitor our CareGivers performance ensure that client’s well-being and needs are always met and are one of the reason why the Care Quality Commission (CQC) has awarded us “Outstanding” status.

The CQC highlighted what they called Right at Home, Maidenhead’s “outstandingly responsive support” Going on to say:

“The significant improvements of people’s experiences had been achieved because of excellent leadership provided by the management that had also met the characteristics of the outstanding service….People received care and support that in their words or in their relatives’ words was ‘life changing’.

Do you have what it takes to become a part of our team? If so, please apply today or call the Friendly Recruitment Team on 01628 200068 for more information!