8 KEY STEPS TO ENSURE CONSISTENT PREMIUM QUALITY CARE
Published: 07/02/2022
8 KEY STEPS TO ENSURE CONSISTENT PREMIUM QUALITY CARE
How we review home care provision
For the sake of the people who receive home care it is absolutely vital that providers such as Right at Home Mitcham Streatham & Dulwich monitor the care being provided. Our Clients are our top priority, so we have 8 key procedures in place that allows us to monitor, assess and where necessary change the home care service we provide.
- QR Code check-in
All staff are electronically monitored with a QR code on their mobile phone which allows us to check which Client they are with and for how long. It’s a useful extra protection to reinforce and check that carers are arriving on-time and to record how long they spent with the Client.
- Spot Checks
We regularly carry out random spot checks during carers visits, which involves arriving unannounced to observe that the care delivery meets the high standards our Clients expect and that they are fully satisfied with the care they receive.
- Code of Conduct
Our Code of Conduct lays out in detail how our Carers should act with the Clients trusted to their care. All of our Carer’s are highly trained and believe implicitly in the premium quality standards set out in the Code. It’s one of the reasons why we are recognised as the number one trusted home care agency by the leading independent review site homecare.co.uk.
- Regular Surveys
Regular anonymous surveys of both Carers and Clients provides us with valuable feedback. They help us to plan, to take on board suggestions for improving the service we provide and to act in a prompt and positive manner.
- Communication Notes
Family members and office staff can also access the Communication Notes remotely to monitor the delivery of care. Using an App on their phone, the Carer will detail what care has been provided in the last visit, so that others can see what’s been happening and respond accordingly.
- 24/7 Communication
We are passionate about good communication between everyone involved in the Client’s care. Families or loved ones can talk to our office team whenever they need, though most dialogue is with the Carer. However, we have a 24/7 support line accessible for both Carers and loved ones to ensure there is always someone available for additional support.
- Checklist of Tasks
For all visits we provide Carers with a checklist of tasks to be carried out and medication to be administered for the particular visits. It ensures nothing is overlooked and that everything that needs to be done, gets done.
- Formal Care Reviews
Regular formal Care Reviews are provided for every Client, depending on their needs these are quarterly or every six months. Care Reviews are carried out outside the scheduled visits with everyone involved in the Client’s care. They are an opportunity to assess needs and review the level of care that needs to be provided in the future.
The Client’s regular Carer, the Client themselves, their family and the care manager will be involved in the review, which will be followed up and confirmed in writing so that everybody knows what was said and agreed.
Home Care support that Achieves Positive Results
We pride ourselves on delivering the best possible quality of care and support, helping people not only to manage their day to day lives but to achieve positive outcomes and to regain degrees of independence and opportunities that may have slipped away.
The eight steps we have in place to review and monitor our Carers performance ensure that Client’s well-being and needs are always met.
