Quality Care – RaH Mitcham, Streatham and Dulwich gets “Good” overall rating from CQC
Published: 12/03/2019
On 29th May 2018 the Care Quality Commission published its detailed report following its formal inspection and audit in April. All the team at RaH are very grateful for the positive feedback given to the CQC Inspector by clients, their families and our staff. Highlights include:
“All the people and relatives we spoke with said they felt safe with the service they received. People and relatives commented “Staff are all ‘tops’, they go the extra mile,” “One hundred percent happy, the service is fantastic” and “I am confident that the support my relative receives is good.” People said the caregivers’ time keeping was good”.
“They (the caregivers) are brilliant, so good,” “The caregivers are very responsive to my relative’s needs, they give the right balance of support” and “The agency (Right at Home) gives a better quality of care to my relative than he’s received before, with other agencies.”
People and relatives commented “My friend is so much better now that Right at Home support him and more importantly he likes the caregivers and they give him the chance to get out of the house,” “Right at Home is like a family, they care,” “The caregiver (named) is fantastic, always on time and goes over and above to support me” and “My relative thinks the world of the caregiver (named), they have a very good rapport.”
One relative said “I’m impressed, my relative had a really good assessment, they (manager) took their time, waited for him to reply and included him totally in the discussion,” and “This agency is like a breath of fresh air right from the start. My relative had a good assessment of their support needs; management staff spoke to him and engaged him in the conversation. What I really liked was the one page profile, we had to complete. It gives you a good insight into the person, their history, family, work life. A small but valuable piece of information for the caregivers to get to know my relative.” This attention to detail helped to ensure people received the care and support they needed and wanted.
People and relatives commented about the staff, caregivers and management saying, “Great management, really approachable,” “The manager is very good, you can call anytime,” “All the staff are very supportive of the whole family, I’m very pleased with them, they have a good ethos” and “It’s a pleasure to talk about a good agency.” Relatives also spoke about the daily communications book that the caregivers complete at each visit. They said this gave them good information about what their relative had been doing during the day, how they were feeling, as well as the everyday activities such as personal care and meals taken. The vision of the provider was to ‘develop a high-quality home care service and to be recognised as making a positive contribution to the care of the elderly in the community. With a desire to create an environment where our caregivers enjoy and look forward to coming to work every day, and where our service succeeds in providing person centred support for our clients enabling them to achieve the very best outcomes.’
