No stranger policy

Our Clients will always be greeted by a familiar face during their care visits. We ensure each Client receives lots of information about their CareGivers before meeting them, so there’s no surprises!

Providing high quality care is about more than just knowing someone’s medical requirements.  For us, it’s knowing every Client as an individual, knowing their likes, dislikes, goals and ambitions - so we can really make a difference.

Ensuring Clients are matched with CareGivers with similar personalities, who can consistently provide their care means we can reduce unnecessary stress, build personal relationships and aim to improve both physical and mental wellbeing over time.

Our bespoke care packages mean you receive care when you want it, in a way that suits your lifestyle and daily activities.

When assessing the support required for each Client it is important that they choose the time that suits their preferred daily routines. Once this has been agreed, we like to keep this routine for our Clients, to cause as little disruption to their lives as possible.

We also understand that quality care cannot be rushed. During the care assessment, our trained team assesses the time required for each care visit, taking into account the tasks that each Client is able to do themself, and those they may require that bit of extra support with.

For many of our Clients, it’s important we support and enable them to continue doing lots of tasks themselves. This allows them to maintain independence and stay in their own homes for as long as possible. This continued involvement in activities is also proven to have positive impacts on both physical and cognitive wellbeing of individuals.

Backed by experience and knowledge

Right at Home effectively communicates and works alongside other local healthcare settings and professionals to get the best possible outcome for our Clients. This requires seamless teamwork and a dedication to being reactive to new daily information and any changes in circumstances. Those working in healthcare know this is often the key to making crucial decisions, with the wellbeing of the Client at the forefront.

Each of our CareGivers receive industry-leading, in-depth training before they provide care to any of our Clients. Our continued learning and development programme also means these individuals can continue to upskill and specialise, whilst gaining hands-on experience in the field too.

We are incredibly proud to have the rating of   which validates our professional culture, and commitment to Clients, CareGivers and the community. This would not be possible without our whole team working together, reflecting and acting upon changing information, adapting to potential challenges. This requires the utmost resilience, and is what we think is their superpower.