Caring for those who cared - Dr D Walters

"My lovely dad devoted most of his life looking after others, mentally, physically and emotionally. He was always there, a huge presence. When he needed care we were there, I was there but ultimately it wasn’t enough so my search for the next best thing started. During lock down I was fortunate enough to meet someone who worked for Right at Home whilst out walking my dogs. Her enthusiasm and professionalism were inspiring and infectious. I also have a friend who had worked for R@H. I would trust my life with her, her mantra is ‘deliver unto others as you would wish for yours.’ That was good enough for me! My dad deserved the very best and Right at Home met my exacting and discerning standards. When I met the Care Manager I wasn’t disappointed. My one in a million dad was always going to be accommodating. He was so happy I’d have help and he was over the moon my mum approved- a tough one. Personally, I was very impressed with the ‘no stranger’ policy R@H have adopted. It’s rare in the Community to know for sure who is visiting, delivering care and their arrival time. The Care Manager kindly offered to visit, in her own time, when I bathed my dad to learn ‘the ropes’ - another first in my experience. So reassuring, comforting and professional. I knew my dad was in the safest, kindest, trustworthy and caring hands possible. If he was happy, I was happy. If I was happy, my family was happy. R@H were very accommodating as more care was requested. Documentation was thorough and informative; the carers were observant promptly reporting concerns to my mum and myself. My dad so enjoyed his time with his carers, Covid meant he couldn’t see his friends, challenging times for so many. One constant was the unstinting support from R@H. It’s impossible to put into words the relief I felt knowing he was receiving the best care possible. If I have regrets, it’s that I was not able to introduce my lovely dad to R@H much sooner and more poignantly that he’s not still here to enjoy their TLC. My legend of a dad was the best, just as you lovely people at R@H are. Thank you from the bottom of my heart. "