What to Expect on Your Homecare Journey with Right at Home

What to Expect on Your Homecare Journey with Right at Home

Deciding to bring in care for yourself or a loved one is a significant transition. At Right at Home, we understand that this decision comes with a mixture of emotions—relief, concern, and the inevitable question, "What happens next?" It's common to feel an urgency for care, especially when circumstances change quickly. However, it’s essential to understand that implementing high-quality, personalised care takes time. By setting the right expectations, we ensure that the care provided is not just immediate but tailored and long-lasting.

At Right at Home, we pride ourselves on delivering care that’s personalised and sustainable. While the urgency for care is understandable, it’s important to recognise that quality care takes time to develop. A rushed process can lead to mismatches in care needs and services, which can negatively impact the well-being of you or your loved one.

Step-by-Step: Your Journey to High-Quality Homecare

Step 1: Recognising the Need for Care

The first step on this journey is acknowledging that you or your loved one needs additional support. This is often the hardest step, but it’s also the most crucial. Understanding the type of care required is essential. Is it assistance with daily activities, companionship, or more complex care? At Right at Home Portsmouth, we have a variety of services available to you.  Take the time to assess what specific help is needed. Right at Home is here to guide you through this evaluation process, ensuring that the care plan developed addresses all necessary aspects of daily living.

Step 2: Researching Homecare Providers

Not all homecare providers are created equal. When searching for the right provider, consider factors such as:

• Quality of Care: Review CQC (Care Quality Commission) reports to gauge the provider's standards. We are rated ‘Outstanding’ by the CQC in our latest report, which is the highest award achievable. 
• Staff Credentials: Ensure that caregivers are DBS-checked and have received comprehensive training.
• Reputation and Trust: Look for testimonials or review sites such as  homecare.co.uk for ratings. A reputable company will have a strong track record and transparent communication.

Step 3: Financial Assessment and Funding Options

Understanding the financial aspects of homecare is vital. Before arranging services, you may need to undergo a financial assessment to determine eligibility for assistance. This assessment looks at income, savings, and care needs to establish whether you qualify for local authority funding, personal budgets, or if self-funding is necessary. Right at Home can provide guidance through this process, helping you explore all available options.

Step 4: Care Planning and Coordination

At Right at Home, our assessment process typically takes around two weeks. During this time, we work closely with you to:

• Conduct a Comprehensive Face-to-Face Care Assessment: We identify specific needs, preferences, and goals.
• Develop a Personalised Care Plan: This plan outlines the type and frequency of care services, caregiver assignments, and emergency protocols.
• Coordinate with Healthcare Professionals: We ensure seamless communication with your healthcare team, from GPs to specialists, for integrated care.

Step 5: Implementing Homecare Services

With the care plan in place, we begin to build your care team. This involves:

• Caregiver Introduction: We arrange a meeting between you and your assigned caregivers to build rapport and establish trust. This step is crucial for ensuring that caregivers understand your routines, preferences, and care requirements.
• Caregiver Training and Supervision: Our caregivers receive ongoing training and supervision to deliver safe, compassionate, and high-quality care.
• Regular Reviews and Adjustments: We schedule regular evaluations to assess the effectiveness of the care plan and make necessary adjustments.

Step 6: Monitoring and Reviewing Care Services

Your journey with Right at Home doesn’t end once care is in place. We continuously monitor and review the quality of care to ensure your needs are met:

• Regular Check-Ins: We maintain open communication to address any concerns or feedback promptly.
• Care Reviews: Periodic reviews help us evaluate progress and adjust the care plan as needed.
• Quality Assurance: We actively seek feedback from you, your family, and healthcare professionals to ensure we’re delivering the highest quality of care.

Setting the Right Expectations for High-Quality Care

Our commitment to you is a thorough, thoughtful approach that prioritises the correct fit of staff, the development of a comprehensive care plan, and the building of a care team that you can trust. While the process may take a little time, the result is high-quality care that you and your loved ones can rely on.

By understanding this journey and setting realistic expectations, you can feel confident that the care provided will not only meet your immediate needs but will also be a lasting solution that enhances the quality of life for you or your loved one.

Thank you for considering Right at Home as your homecare provider. We look forward to supporting you every step of the way.