5* Employer Award

Award-winning homecare employer in South Cheshire

We have received a 5* Employer Award in South Cheshire, for the second year running.

Since opening our branch in 2016, this is our fourth year using WorkBuzz. The WorkBuzz CareGiver satisfaction survey is a survey created for employees to provide their feedback towards the company. This survey is completely anonymous. CareGivers can give true and honest feedback based on this. To date, this is our second 5* Employer Award.

The results show that for Initial Training & Support, we received an overall score of 97%. Employees were asked whether the initial training and support helped them understand why Right at Home is different from other homecare providers. 100% of staff recorded that the training helped them understand this. This rating was a 5% increase from our results in 2020 and was 8% higher than the Right at Home UK average. 95% of staff said that they were proud to work for Right at Home. 90% recommended Right at Home as a great place to work.

Right at Home South Cheshire, also received a high mark for the response to the Covid-19 pandemic. For this, we received an overall score of 97%. This area of the survey is completely new. Staff were asked if they felt that they had received enough support from their Business Owner or Manager/Supervisor. 93% of staff recorded that they felt supported. This has helped us receive our 5* Employer Award in South Cheshire.

Quote from our Franchise Owner, Ben Selby,

“To receive this Employer Award during a time when working in care has never been more demanding is a real achievement. Our CareGiver team have worked tirelessly over the last 12 months. Making sure each one of our Clients has continued to receive Outstanding care and support during the Coronavirus pandemic.

The management team in our offices in Nantwich truly recognise this. In turn have gone the extra mile to make sure our CareGivers feel supported. We know there is always room to improve so despite receiving fantastic feedback overall, we will focus on the areas highlighted where we can improve further.” 

WorkBuzz CEO, Steven Frost, “Through the WorkBuzz 5 Star Employer awards, we are able to recognise employers who are truly leading employee engagement to improve the working lives of their people.”

Feedback gained from this survey has allowed us to create an action plan, which will be used to implement changes needed to move the company forward. There were two main areas that we will focus on in our action plan, which are to work on improving our CareGivers overall wellbeing and to make it easier for CareGivers to speak up and challenge the way things are done.

Alongside our CareGiver Survey, you may also view a survey that was completed by our lovely Clients. This can be viewed here.