Providing Compassionate Person-Centred Care at Right at Home Stevenage, Letchworth and Hitchin
Published: 24/07/2023
Introduction
Right at Home Stevenage, Letchworth and Hitchin is a leading homecare provider that stands out for its commitment to delivering high quality, person-centred care to its Clients. We understand the unique needs and preferences of each individual and focus on creating tailor-made care plans, fostering meaningful relationships, and empowering Clients to maintain their independence and quality of life. In this blog we look at how Right at Home Stevenage, Letchworth and Hitchin delivers on its principles of person-centred care.
Comprehensive Assessments
We place a lot of emphasis on the planning stage and will often spend significant time on the phone initially. Once all parties are happy to move ahead we undertake a thorough face-to-face assessment that takes into account the specific wants, needs, interests, and health conditions of each Client. These assessments are carried out by trained care professionals. We try to ensure that key people are present, such as the Client’s family, to gain a full understanding of the individual's requirements and preferences. This detailed and consultative approach enables the creation of a bespoke care plan which caters to the client's unique circumstances.
Tailor-Made Care Plans
Based on the assessment, Right at Home Stevenage, Letchworth and Hitchin designs personalised care plans that are flexible and adaptable to changing needs. These plans encompass a range of services, including assistance with daily activities, medication management, companionship, and specialised care for conditions such as dementia. By focusing on the individual's strengths and goals, the care team helps Clients achieve the highest level of independence and comfort.
Compassionate and Skilled CareGivers
The success of person-centred care depends heavily on the quality and empathy of the CareGivers. Right at Home Stevenage, Letchworth and Hitchin takes great care in selecting and training its CareGivers, ensuring they possess not only the necessary skills but also the compassion and dedication needed to build meaningful relationships with Clients.
In short, we look for CareGivers who have a passion for looking after others and keeping them safe. Our CareGivers consistently say that they appreciate working for a supportive, close-knit team. We know that if we invest time and effort in our valued CareGivers then they will feel supported and empowered to look after our Clients in the best possible way. We do this through training, buddying, trusting individuals, good communication, recognising great work and providing career paths.
We also like to make sure our CareGivers and Clients are well matched in terms of personality and interests. By matching Clients with compatible CareGivers, we foster a sense of trust and familiarity that enhances the overall care experience.
Regular Monitoring and Communication
Person-centred care is an ongoing process that requires communication and close monitoring. Right at Home's dedicated care team maintains regular contact with both Clients and their families to review the care plan, make adjustments as needed, and address any concerns promptly. We take great pride in being highly responsive to our Clients and resolving any issues as quickly as possible. This proactive approach ensures that the care provided remains relevant and effective as our Clients' needs evolve.
...and Finally
Right at Home Stevenage, Letchworth and Hitchin aims to be the best homecare provider in the local area. We know that genuine person-centred care can make a significant and positive impact on the lives of those in need of homecare.
This is our latest Client review: “We are so pleased to have found this company. They have been looking after my father for five hours a week and have given him back his independence. The staff who visit my father are brilliant and can't do enough to assist him. I definitely have no trouble recommending them. It has taken away the worry when it comes to future care too.”
By embracing a client-centric philosophy and employing compassionate and skilled CareGivers, we create a supportive environment where Clients can thrive and retain their independence. If you would like to find out more then please call the office and speak to our friendly team on 01462 559159.
