About Right at Home Telford
We are a local homecare provider delivering personal care and support for you or your loved one.
- Telford
- About Us
Our Ethos
Our Clients receive their care the way they want, at a time when they want to have it delivered. They are involved in all decision-making, including agreement of their personalised care plan.
We know that emotional and moral support for our Clients and their families can be just as important as our specialist care knowledge. Clients’ individual needs are prioritised in our support plans, and we always keep in close contact with concerned family and friends.
We also understand that good day-to-day communication is vital to give families and loved ones peace of mind, which is why all records and communications are accessible to our Clients.
If a Client or their loved ones have any concerns, they can be easily addressed through a call to the office.
Our CareGivers
Our CareGivers want more than a job. They want to make a difference in the lives of those in their care. To ensure only the best CareGivers join us, we have a rigorous selection process in place that includes personal interviews, competency testing, psychometric testing, reference checks and background clearance.
We also ask ourselves a simple question – would I trust the CareGiver to look after my own mother in her home? We only recruit if the answer is a definite ‘YES’.
Once a CareGiver meets our strict criteria, it’s just the beginning. Each goes through a training and orientation process that guides them through our Right at Home values and standards, going above and beyond the national legal requirements. They are given training on issues that help them develop as better overall CareGivers, as well as training on dealing with very specific situations they may come across in their role.
Our Support Staff
Behind the scenes we understand it is crucial that our Clients, their families and our staff receive the very best support and expertise from the Right at Home team.
This is why our Managers and Care Coordinators were chosen for their friendly and approachable ‘can do’ attitude, as well as their professionalism and experience in the field. They know all of their Clients’ circumstances and keep their fingers on the pulse of their changes. They work in partnership with the Client, their loved ones and any other healthcare professionals to provide cohesive, all-round support.
CareGivers also need support, and we make sure they benefit from regular confidential supervision sessions, as well as 24/7 mobile phone access to an experienced member of the care team, so help and advice is always a phone call away.
Our Trusted Services
Families just like yours, trust and rely on Right at Home to provide high-quality homecare services for their loved ones. We offer a wide range of services to support Clients to remain living safely and independently in the comfort of their own home.
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