What Makes Us Different?

Here at Right at Home Reading & Wokingham District, we often talk about how we do things a little bit differently to most other care companies, and how we believe that translates into a better quality service to our clients. We are sure that this is in large part a result of our well-trained, well-supported, highly-motivated team of professional CareGivers who ‘go the extra mile’ and truly make a difference to their clients lives every day.

We point to the years of evidence in terms of client satisfaction surveys and the wonderful feedback we get directly from our clients in day to day conversation with them and the regular catch up sessions we have with them; and indirectly via the thoughtful reviews that our clients post to websites like homecare.co.uk.

It gives us confidence that we’re on the right track as a team, and our efforts in consistently delivering great quality care & support to our wonderful clients and their families who place their trust in us, is paying off for those clients, and giving amazing job satisfaction for our dedicated CareGivers.

We have an unshakeable belief that to deliver great care, to a quality level we’d want for our own parents and grandparents, wider family and friends, we need to care for our CareGivers just as much as we care for our clients. We need to provide them with the support and confidence they need, and the space to develop and grow into a role that can be one of the most fulfilling and rewarding of all.

So what really makes us different?

Recently we were asked to explain that in more human terms, over and above the many things what we do in terms of approach, policies, procedures and the support & training we give our team – compelling as those things are. To answer that, rather than give one person's personal opinion, we thought that we’d share with you what our whole team tells us.

If you’ve followed Right at Home for the last few years, you will know that every year we ask a respected independent market research organisation (called WorkBuzz), which specialises in workforce engagement across many industries / business sectors,  to develop and implement 2 important Surveys for us.

Workbuzz anonymously surveys every client and every Right at Home staff member, nationwide. Collecting candid feedback directly from the clients, AND the caregivers who are out every day of the year supporting our clients to maintain a good quality of life independently in their own homes.

In 2024, for the 6th year running, our Twyford-based team participated fully in this survey and answered a wide range of questions about how they feel about working at Right at Home. As a management team, we don’t see the individual responses. But we do get feedback from WorkBuzz after they have collated and analyzed all the data. WorkBuzz apply their expertise and experience in interpreting the results and rate each Right at Home office against their benchmarks from the employee engagement surveys they do for thousands of organisations large and small across many industries (not only Care).

Once again, the 2024 Survey resulted in us being presented with a 5*Star Employer Award (based on the WorkBuzz metric “Staff Engagement” together with an extremely high response rate to the exercise – all but one member of our team responded).

3 of the (many) questions asked in the 2024 survey reveal some of those human aspects of being a CareGiver within our organisation, that make all the difference to our team and contribute to their motivation to deliver the best care… So here are those questions, together with all the comments that were made by those team members who chose to add them (optionally and anonymously):

What one thing would encourage you to refer someone to become a CareGiver at Right at Home?

• The whole team are a pleasure to work with i felt so welcome when i joined
• The support you get working for right at home
• Generally very caring, know that someone is always there to support
• There is no one single thing , its a combination of all the support we are given , the team and the clients make the difference.
• Everyone working together
• The flexibility
• The quality of care we give to our clients
• The flexibility
• Right at home is an excellent company to work for and very supportive of there staff
• You never meet a new client without shadowing another carer , unlike a lot of care companies and you only go out on your own when you feel happy to do so

What does Right at Home do well?

• They care so much for clients
• Everything, the way staff are treated and the amount they care about their clients they go above and beyond for everyone
• Support clients and staff right across the board
• RaH treats every client and employee as an individual. We all have different skill sets and personality traits which are matched with clients needs and also their individual personalities. There is no one size fits all and everything we do is centred around the client .
• Make you feel important part of the team
• Support all clients and carers to the highest standard
• Client care
• Appreciation
• Showing great values all round
• Support there clients
• The support they give and the appreciation which at times can be a demanding role

What is your proudest moment with Right at Home?

• When a lady smiled at me when i didn’t think she would respond to me
• Getting the job, being given the opportunity despite never doing a role like this before. Being made to feel part of a family.
• Being one of the team and delivering the best care
• There are so many , each and every time I visit a client I feel privaliged to be part of their care. Everyday is different but every day is so important , to know I have made even the slightest difference to someones day is so rewarding.
• Feedback
• My moments of pride come from when I arrive at a clients house that is clearly not having a great day, and I have been able to complete turn that round for them by the time I leave
• As a Recruiter, each time a new person joins the team I feel proud of my part in ensuring we can care for our clients and build a fantastic team of care givers.
• Supporting my clients
• Making a difference in clients lives
• Giving quality care to the amazing clients we have the privilege to care for
• I love what I do and I'm proud every day knowing the difference we make everyday as a team to our clients
• When clients ask me when l am coming back , also a client telling me they really forward to seeing me every week , making a difference makes this role so rewarding

When asked to pick up to 3 reasons they plan to stay with Right at Home, the top answers were:

Meanwhile, for the 6th successive year in 2024, the results of the WorkBuzz CLIENT Satisfaction survey once again revealed that 100% of those responding would recommend us to others. The response rate in 2024 was an impressive 85% of our clients who took the time to complete the survey.

We don't think such strongly positive feedback from both clients and the team that supports them is a coincidence.   We think it's the Right at Home Reading & Wokingham District difference.

Impressed with our approach and want to learn more?

We hope that some of the detailed insight above gives you a bit more of a feel about what makes us tick here at Right at Home Reading & Wokingham District. But we’d welcome your feedback, questions and comments – do give us a call.

If you, or a loved one, could do with a bit of extra help, to maintain a safe and healthy standard of living in the familiar surroundings of home, please do get in touch – we’d be happy to talk about how we may be able to support you or those loved ones to live independently and content at home in the Reading & Wokingham District area.

If YOU would like to explore a change in your career, and want to learn more about current job opportunities in our amazing team, please pick up the phone and call us for a chat, or click on the “Join Our Team” link on the menu above. We’d love to hear from more people who have the character and heart to make a true difference to the lives of others in our community, as professional CareGivers.