Give Us Your Feedback
Right at Home welcomes feedback and views it as a positive learning tool. If you have a comment, complaint or compliment, please get in touch.
- National Site
- Give Us Your Feedback
Our aim to improve services means that we will not only learn from where we need to make changes for the better, but we will also learn from what we do well.
Complaints will be acknowledged, whether they are made verbally or in writing and will be resolved by way of an apology or explanation about the circumstances after a full investigation. If a complaint is going to take longer to investigate than originally anticipated, we will write again (as soon as we know it is going to overrun) to explain the delay and the new expected completion date. We will also inform the complainant by letter or email.
How to leave your feedback:
Phone:
Send a letter:
Right At Home® UK
4B Burlington House,
Crosby Road North,
Waterloo Liverpool
L22 0PJ
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Call our friendly team on
0151 305 0770
Right at Home
Right at Home® UK
4B Burlington House,
Crosby Road North,
Waterloo,
Liverpool
L22 0PJ
Office Opening Hours
We take concerns very seriously and aim to acknowledge all complaints accordingly:
| Type | Response/Action | Timescale |
| Initial verbal complaint |
Acknowledgement via telephone
Full written response Complaint lead Action: • Log on complaint database • Acknowledge • Investigate • Written response • Copies on complaint file • Copies on Client file • Copies on CareGiver file (where applicable) |
Immediate / same day
Within 7 days |
| Initial written complaint | As above | As above |
| Further complaints |
Acknowledgement via telephone. Offer meeting if appropriate.
Update reports, via telephone and letter.
Full written response Record/file on complaint data base, Client file and CareGiver file (where applicable). |
Same day Every 7 days
Within 28 days |
