Right at Home receive a jaw-dropping seven recognitions at the Home Care Awards 2022

Right at Home scooped an outstanding total of seven recognitions at the Home Care Awards on Friday 1 April 2022. The network swept the board taking home five awards and two high commendations, including the highly coveted ‘Gold Award’, which recognises Right at Home as the Outstanding Home Care Provider of the Year 2022.

Right at Home UK were awarded four of the accolades, whilst three others were handed out to Right at Home East Lancashire, Right at Home Reigate and Crawley and Right at Home North Somerset for their work as individual franchises. A total of five title wins and two high commendations were received by the Right at Home network.

Right at Home UK

Best for Marketing Expertise

Best Home Care Group or Franchise Network

Outstanding Home Care Provider of the Year Gold

High Commendation for Best for Team Support Expertise (Head Office and Back-Up)

The industry-leading homecare provider was delighted to be recognised for its continuing efforts to provide high quality care during what has been another incredibly challenging year for the industry. Awarded ‘Best Home Care Group or Franchise Network’, Right at Home UK was acknowledged for its innovative approach and significant investments during the last 12 months, which have led to another record-breaking year of growth and awards across the network. 

The support available to franchises was also recognised by a second award for Best for Marketing Expertise, which praised the robust system in place to help offices implement marketing strategies within their local communities effectively. Considerable investments have been made into the network’s marketing plan, including new websites which have generated a much faster website speed and easier navigation, which has led to a more improved user experience. 

Right at Home UK also received a high commendation for Best Team Support Expertise (Head Office and Back-Up).

Right at Home currently has a group score of 9.9/10 on the independent review site homecare.co.uk, with over 2,000 reviews – the highest score of any homecare group on the site. The provider also leads the way when it comes to inspection ratings from the Care Quality Commission (CQC), with an industry-high of 36% of inspected offices rated Outstanding.

All of this led to the franchise network being awarded the Outstanding Home Care Provider of the year Gold award – which was proudly accepted by the newly appointed CEO, Lucy Campbell.

Lucy said: “To see our very special network secure a host of so many accolades at the Home Care Awards was a very proud moment for all of us at Right at Home –not least receiving the Gold Award, which recognises Right at Home as the Outstanding Home Care provider of the year 2022. These fantastic achievements are testament to the incredible work of our entire network- and would certainly not be possible without the commitment and dedication shown by our highly valued Franchise Owners, Registered Managers and teams on a daily basis.”

Right at Home East Lancashire

Best for Team Support Expertise (Head Office and Back-Up)

This year, Right at Home East Lancashire celebrated its 10th anniversary of making a difference in the local community and the team were delighted to receive the award for Best Team Support Expertise. The accolade recognises the incredible support provided from office staff to CareGivers throughout the pandemic and ever since.

From the first lockdown, the office team made the collective decision to continue working from the office, albeit abiding to strict COVID precautions. The team wanted to send the message to frontline CareGivers that they had not chosen to work from home, whilst carers were expected to be out in the field each day and they too were continuing their daily routine as best they could. The management team also introduced weekly well-being calls to staff, which were so well received that they have been made a regular part of the week for team members ever since.

Over 50% of staff have been team members of the Blackburn based office for between three and ten years – an impressive statistic in the social care sector, which often sees a high rate of staff turnover. Staff satisfaction was further evidenced in the recent 2021 Workbuzz survey results, where 100% of staff said they were proud to work for the franchise and 100% also agreed that they would recommend Right at Home East Lancashire as a great place to work.

Julie Foote, Managing Director of Right at Home East Lancashire said: “I’m absolutely thrilled to have won this prestigious award, acknowledging the trust, empathy and mutual respect with staff that I’ve been nurturing since I opened RaH East Lancashire & Ribble Valley”.

Right at Home Reigate and Crawley

Best Individual Home Care Branch or Franchise within a Group or Network

Right at Home Reigate and Crawley has become an integral part of its local community, having built strong relationships with Clients since the office opened just over four years ago. Judges praised the team’s ability to provide truly meaningful care that makes a real difference to the lives of Clients. CareGivers go the extra mile for the Clients on a daily basis – assisting them to bake, rekindle love for some of their favourite instruments and even learn yoga to stay active. Since the pandemic, the team have introduced arm chair yoga sessions in the community – encouraging Clients to socialise while they keep fit. 

Apurva Sharma, Managing Director, puts in equally huge efforts to ensure CareGivers also feel supported and included, regularly hosting social events such as coffee drop ins in the office. Outside of the immediate network, Apurva has helped to manage regular collections for the local food bank, showing what an incredible support to the community the office has become. The award praised the team’s efforts to achieve their main goal of always providing the highest quality care and recognised their 360 degree approach to placing Right at Home Reigate and Crawley at the centre of the local community – truly making a difference every day. 

Victoria Peaple, Registered Manager at Right at Home Reigate and Crawley said: “I am proud to work for Right at Home Reigate and Crawley and was delighted to accept the award at the awards ceremony on behalf of our amazing team. It was lovely news to share with our CareGivers and Clients, and they, like us, are extremely proud that we won the title. Our team go above and beyond to go the extra mile and to deliver high standards of care to all our clients and it is fantastic that this work has been recognised.”

Right at Home North Somerset

High Commendation for Best Team Support Expertise (Staff Wellbeing)

Right at Home North Somerset places high importance on ensuring that team members feel valued and appreciated, which was reflected in their WorkBuzz 2021 Satisfaction Survey results, where an impressive 94% of the team said they are proud to work for the homecare provider. Their commitment to ensuring every team member feels valued and supported was noticed by judges with a High Commendation for Best Team Support Expertise (Staff Wellbeing).

One team member said: “After 17 years in the care industry, this is the first care company I have worked for where I feel valued and appreciated. The management do all they can to support you to get a good work life balance.” 

During the pandemic, the management team ensured that the amazing work of team members was recognised by frequently organising events such as virtual quiz nights, Zoom drinks and socially distanced picnics, which helped the key workers to unwind and communicate. Ever since, the office has continued to recognise staff’s efforts through rewards such as vouchers, flowers and more in-person social events.

One of the changes which the team feel has made the most impact, however, is the welcomed addition of their Community Coordinator, whose role it is to link both Clients and CareGivers with the local community, to help reduce feelings of isolation and loneliness.

Grant Attwood, Managing Director of Right at Home North Somerset, said: “I was really proud to hear that we had been awarded a commendation. Our entire team have worked really hard to create a positive experience for carers, right through from interview, induction, shadowing, and those crucial initial few months, as well as ongoing recognition. Our Care Team are fantastic - engaging brilliantly with community activities, and new staff support initiatives. Winning this award was truly a team effort.”

Right at Home are delighted to have received such great recognition at the awards, which are highly regarded in the social care sector, and hope that this may help to demonstrate some of the rewarding aspects that come with a career in care. Right at Home have recently launched a Salary Calculator which presents users with the opportunity to discover potential earnings in their local area, by selecting their desired role and number of hours.