Right at Home Solent celebrates second Outstanding rating

Right at Home Solent & Southampton is celebrating after being rated Outstanding by the Care Quality Commission for the second time.

The franchise office has retained its Outstanding rating from its first-ever inspection in 2018, following a review in December 2023.   

This is a significant achievement for the service, with only 4% of homecare providers across England receiving the highest possible grading last year.

Throughout the CQC report, the homecare provider received glowing praise for providing person-centred quality care in people's homes, helping them maintain their independence and improve their quality of life.

During the latest inspection, CQC representatives spoke with the Right at Home employees, service users, their family members and the senior management team.

It found the business to be a passionate, values-led provider, creating a “family-feel culture” at every level of its offering.

One employee praised the service, commenting: "They picked me up and showed me my worth and potential, they gave me a lot of praise and it is a joy to work here.”

Right at Home Solent and Southampton provides domiciliary care and support to older and disabled adults living in Southampton, Fareham, Gosport and the New Forest. Services include Companionship, Personal Care and meal preparation, Dementia and Live-In Care.

Owners Kev and Amy Popat, who launched the service in 2015, said: “We are thrilled to have retained our second Outstanding rating from the CQC. What we have accomplished is incredible and we could not have done it without our amazing CareGivers, who are the jewel in our crown, and our office team, who are hugely passionate about providing quality care. We are so proud to have such an incredible workforce.”