Right at Home UK Celebrates Outstanding Network Achievements at Annual Conference
Published: 03/10/2022
Right at Home has celebrated another year of outstanding achievements from across our network at our Annual Celebration Awards.
The prestigious award ceremony was held on the second day of our Annual Conference, at St George’s Park on Thursday 29 September. The awards shine a spotlight on the tremendous achievements of local offices over the last year.
Across 12 award categories, Franchisees, CareGivers, and Registered Managers were recognised for their commitment to their Clients and for going the extra mile to make a difference in their local communities.
This year, the judges faced some challenging decisions as competition appeared tougher than ever, with such a high standard of nominations, but we are delighted to share our 2022 winners:
CareGiver of the Year: Jordan Lewis, Right at Home Borehamwood & Watford
One of the most highly anticipated awards of the night, CareGiver of the Year, recognises the network’s fantastic CareGivers who have excelled in service delivery and are a shining example of the Right at Home values. Earlier this year, Jordan won Right at Home’s first ever regional heats to become London’s first Regional CareGiver of the Year, before being chosen as the overall national winner by judges.
After moving from a career in construction to care back in 2020, Jordan has truly embraced the profession and always puts his Clients and colleagues first. Jordan goes above and beyond to perform his duty to the best of his ability, treats every single Client like a family member and empathises with them and their loved ones.
Commenting on his award win Jordan said: “I feel very grateful and proud to receive such an honourable award. It's such an amazing feeling and means a lot to me. It has given me a boost to do more, not just for my Clients but for the whole team and Right at Home brand. All I want to do is come to work and make a difference.”
Jenny Madghachian, the owner of Right at Home Borehamwood & Watford said: “No one deserves this award more than Jordan. He is available 24/7 for our carers and Clients. He is a natural CareGiver; gentle, caring, confident, and a great problem solver - always thinking outside the box to make everything work. ‘Everyone needs a Jordan in their life’ we’ve heard this quote come from two separate Clients. He knows how to relate to everyone and is so hugely deserving of this incredible acknowledgment. He is our Clients’ hero and is becoming one to his team. We are so pleased his efforts have been recognised.”
Young Ambassador of the Year: Hollie Mace, Right at Home Solent
This award celebrates young newcomers who exemplify the Right at Home values and passion for quality care, and are leading the way for the future of the Right at Home brand. Despite being newly introduced last year, the award received some exceptional nominations.
This year’s winner, Hollie, has gone from strength to strength during her time with Right at Home Solent, she is extremely passionate about her job and is a shining example of real progression in the care industry, having progressed from CareGiver to Quality Service Manager in just two years. At the age of 23, Hollie is keen to change perceptions around working in care and showcase the opportunities available, all while going above and beyond to provide a high-quality service to Clients.
Hollie was overwhelmed by her award win, saying: “I’m so pleased to be crowned Young Ambassador of the Year. I’m passionate about working in care and supporting Right at Home to make a difference every day. I’ve loved developing my skill set over the last year and am really keen to help attract more people into the sector. I’d like to say a huge thank you to Kev and Amy Popat, our franchise owners, for nominating me for this award and for always supporting my career.”
Registered Manager of the Year: Sara Woodley, Right at Home Guildford & Farnham
The Register Manager (RM) of the Year Award recognises RMs who have excelled in operational management and driven up standards of care by demonstrating the Right at Home values.
Sara has been with Right at Home Guildford & Farnham for nearly a decade. She truly lives the values of the business and works tirelessly to uphold its Outstanding CQC rating and fantastic reputation in the local area. Sara has also been instrumental in Right at Home Guildford and Farnham achieving a 9.9/10 rating on the independent review site homecare.co.uk, exceptional Client and CareGiver scores in the annual WorkBuzz survey and establishing an additional office in Sunbury.
Collecting her award, Sara said: “It was a real surprise to win the Registered Manager award. The last year has been a real challenge for me, so winning is extremely special. I want to say a huge thank you to our Franchise Owner Alistair who has been so supportive over the last ten years, and thank you to the judges who thought I deserved this award.”
Overall Business of The Year: Right at Home North Cheshire
This award is given to a business that is exceptional in all aspects, from management to performance, and customer service to living the Right at Home brand values. The winner must demonstrate a proactive commitment to positively addressing challenges within the social care sector.
Over the last year, Right at Home North Cheshire, owned by Julie Houston, has seen incredible success, taking the business to new heights. The franchise has achieved incredible results across its business, including maintaining a perfect 10/10 score on homecare.co.uk, exceptional staff satisfaction scores and an increase in territory, providing more local people with high-quality care.
Upon accepting the award Julie said: “The last year has been one of the most challenging yet, both professionally and personally. To be named Right at Home’s Overall Business of the Year makes all the hard work worth it. This wouldn’t be possible without our amazing office team and CareGivers who always go above and beyond for our lovely Clients. It is also so great to be part of such a supportive network, including the other business owners and the National Office Team, I can honestly say I haven’t seen this level of support or community in any other business. I’m extremely proud of everything we’ve achieved this year, despite the challenges, and I can’t wait to get stuck into our upcoming projects.”
Other Celebration Award Winners were:
- RightStart of the Year: Right at Home Chichester & Bognor Regis. This award recognises the impact Right at Home’s newest network members have made and how successfully they have built their business foundations
- Community Impact: Right at Home Isle of Wight. This award acknowledges the importance of giving back to local communities and how Right at Home players have made a positive impact on theirs
- Marketing Excellence: Right at Home Solent. Awarded to offices who are using a blended marketing strategy and consistently maintaining Right at Home standards to build their brand presence and reflect company values
- Employer of the Year: Awarded to the management team that has successfully balanced meeting the needs of their workers with growing their business:
- (10-29 Staff): Right at Home Mid Cheshire
- (30-49 Staff): Right at Home Stockport
- (50+ Staff): Right at Home Medway
Right at Home’s judging panel of industry experts comprised Pip Wilkins, CEO of the British Franchise Association; Gillian Morris, Head of Franchising at HSBC; Suzie McCafferty, Managing Director of Platinum Wave & Right at Home Non-Executive Director; and Lucy Campbell, Right at Home UK Chief Operating Officer.
Speaking on the awards, Right at Home CEO Lucy Campbell said: “Our Celebration Awards are always a highlight in my calendar, and this year was no exception. It is a real privilege to celebrate so many achievements from across our network- especially on the back of such a challenging year for the social care sector. Moreover, hearing the stories of how our Franchise Owners, office teams and CareGivers overcame these barriers and achieved exceptional results is incredibly humbling and makes me so proud to represent the Right at Home brand. I’d like to say a huge well done to our winners – they were extremely well deserved.”
We are passionate about recognising and rewarding successes across our network. If you would like more information on joining one of our expert and award-winning teams, browse our current opportunities below.
